Returns and Exchanges

Returns and Exchanges

1. Return and exchange conditions :

   • Only unused and unopened items are eligible for return or exchange.
   • Please complete the return/exchange procedure within 14 days of receiving the product.
   • Embroidered or customized items are not eligible for return or exchange.
     
     

2. Return/exchange procedure :

   • If you would like to return or exchange an item, please first contact us using the inquiry form .
   • Please let us know the reason for return and your order number so we can authorise a return before sending the item back.
   • If the return or exchange is due to our responsibility, such as a defective product, we will cover the shipping costs. If the return or exchange is due to your own convenience, you will be responsible for the round-trip shipping costs.
     
     

3. About the refund :

   • Once the product arrives at our company and we have completed inspection, we will begin the refund process.
   • Refunds may take 5-10 business days to process.
     
     

4. Regarding defective or incorrectly sent items :

   • If you receive a defective or incorrect item, we will cover the return shipping costs.
   • Please contact customer support as soon as possible after receiving the item, so we can arrange for a replacement item to be sent promptly.

Return Address :
156-1 Seto, Katsuragawa-cho, Kaho-gun, Fukuoka Prefecture, 820-0604
Working Hasegawa Co., Ltd. sukui Returns Receptionist
TEL: 0948-24-8600

For further information :
Please contact us using the inquiry form .

Service time :
Mon-Fri 8:30 - 17:30

Notes :

• Please note that when returning or exchanging an item, it may take some time to check the condition of the item.
• Even if an item is not eligible for return or exchange, please feel free to contact us if you have any questions or concerns.